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Should I call you if I have an emergency?


No. If you have an emergency, you should call 911.

While we employ EMT's, we are not an emergency ambulance provider.


However, if someone with an emergency should contact us, we will help to contact the appropriate emergency provider.


How much notice do we need?


More often than not we can provide same-day service. However, additional notice does increase the likelihood that we will be able to meet your appointment time and date preference.


How far in advance must I cancel a trip?


We require you cancel your trip at least 24 hours in advance of the scheduled trip.


Can I bring along a rider?


We do allow ONE rider with our patients. If there are extenuating circumstances please contact us and we may be able to make special arangements.


We REQUIRE an additional rider for:

  • Transporting a minor. A parent, legal guardian or licensed health care provider must ride with a child.

  • If a patient is very upset, in physical pain, or otherwise unstable and the rider's presence will positively impact the comfort level of the patient.

  • Any Alzheimer or Dementia Patient.


If I am unable to provide an additional rider as mentioned above, can you provide one?


Yes we can for an additional fee. We cannot legally provide an additional rider for a minor.


Will you wait with my loved one once they reach his or her destination?


We can drop off the patient and pick him or her up once the appointment is complete, or we can wait with the patient. There are additional fees associated with waiting at an appointment.


Do you transport out of state?


Yes. We can either pick-up or drop-off across state lines. Due to the strain long distance trips cause for the patient, these trips will be evaluated on a case by case basis. Please contact us at: 919-961-1550 and we would be happy to discuss your trip today!



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